NorSup Silent-Pro 10 Inverter Heat Pump – Aluminium Black 9.5kW Horizontal | 30-55m³ Swimming Pools 🌊

Powerful. Whisper-Quiet. Intelligent. Transform your pool into a year-round oasis with the NorSup Silent-Pro 10 – the ultimate combination of cutting-edge inverter technology, ultra-silent operation, and smart connectivity. Engineered for pools 30-55m³, this premium heat pump delivers exceptional heating performance while operating at near-silent levels from just 19 dB(A) at 10m – quieter than a whisper.

Why Choose the NorSup Silent-Pro 10? 🏆

✅ Industry-Leading Efficiency – COP up to 16.1 means you get 16 units of heat for every 1 unit of electricity
✅ Ultra-Silent Operation – From 36 dB(A) at 1m, 19 dB(A) at 10m – won’t disturb neighbours
✅ Full Inverter Technology – Automatically adjusts output to weather conditions for maximum savings
✅ Year-Round Performance – Works efficiently down to -15°C ambient temperature
✅ Smart WiFi Control – Manage your pool heating from anywhere via NorsupOne app
✅ Premium Build Quality – Aluminium cabinet, titanium heat exchanger, Mitsubishi compressor
✅ Future-Ready – SmartGrid compatible for optimized energy management
✅ Exceptional Warranty – 5 years on heat pump, 10 years on compressor & heat exchanger

Perfect For Your Pool 🏊

Recommended Pool Volume: 30-55 m³ (properly insulated)

Pool Size Examples:

• 8m x 4m x 1.5m (48m³) ✅
• 10m x 3.5m x 1.4m (49m³) ✅
• 6m x 5m x 1.5m (45m³) ✅
• 9m x 4m x 1.2m (43.2m³) ✅

💡 Pro Tip: For uninsulated pools or pools with significant heat loss, choose a model sized for the upper end of the range or consider the SP13 (40-70m³) for added heating power.

Key Features & Benefits 🔑

🔇 Ultra-Silent Operation

Experience pool heating without the noise. Operating at just 36-46 dB(A) at 1 metre (similar to a quiet library), the Silent-Pro 10 won’t disturb your peace or annoy neighbours. At 10 metres distance, it operates at an incredibly quiet 16.5-27 dB(A) – quieter than rustling leaves.

• Horizontal double-side airflow design for optimal sound dispersion
• Low-speed fan (400-750 rpm) minimizes operational noise
• Silent Mode for even quieter night-time operation
• Perfect for residential areas with strict noise regulations

⚡ Full Inverter Technology

Unlike traditional ON/OFF heat pumps, the Silent-Pro 10’s advanced inverter technology continuously adjusts heating output based on real-time conditions. This means:

• Maximum energy savings – only uses the power you need
• Faster pool heating – reaches set temperature quicker
• Longer equipment life – less wear from constant cycling
• Stable water temperature – no temperature swings
• Lower running costs – up to 30% savings vs. non-inverter models

🌡️ All-Season Reliability

Don’t let cold weather stop you from enjoying your pool. The Silent-Pro 10 works efficiently year-round:

• Operates down to -15°C ambient temperature
• Automatic defrost function prevents ice build-up
• Maintains heating performance in cold climates
• Three operating modes: Power (maximum heat), Smart (balanced), Silent (ultra-quiet)
• Winter cover included for seasonal protection

📱 Smart WiFi Control

Take control of your pool heating from anywhere with integrated WiFi and the NorsupOne app:

• Remote temperature adjustment from your smartphone
• Schedule heating times to match your routine
• Monitor energy consumption and system status
• Receive alerts for maintenance or faults
• Full-colour touchscreen on unit for manual control
• Compatible with iOS and Android devices

💪 Premium Build & Durability

Built to last with the finest components:

• Mitsubishi rotary compressor – legendary reliability
• Twist-titanium tube heat exchanger – resists salt & chlorine corrosion
• Aluminium cabinet in elegant black finish – rust-proof & weather-resistant
• R32 refrigerant – eco-friendly with lower global warming potential
• PVC-encased titanium coil – maximum protection against pool chemicals
• Soft start system – protects electrical components

🔌 SmartGrid Ready

Prepare for the future of energy management. SmartGrid compatibility allows:

• Integration with smart home systems
• Optimization with solar panels – heat when sun is shining
• Time-of-use tariff savings – operate during cheaper electricity periods
• Demand response participation – potential utility rebates

Complete Technical Specifications 📊

Performance Data

Specification	Value
Part Number	7039910 (SP10)
Heating Capacity A27/W27	1.9 – 9.5 kW (max-min)
Power Input A27/W27	0.118 – 1.39 kW (max-min)
COP at A27/W27	16.1 – 6.8
Heating Capacity A15/W25	1.4 – 7.0 kW (max-min)
Power Input A15/W25	0.205 – 1.48 kW (max-min)
COP at A15/W25	6.8 – 4.7
Heating Capacity A10/W25	1.02 – 5.53 kW (max-min)
COP at A10/W25	5.1 – 3.79
Heating Capacity A5/W25	0.94 – 4.45 kW (max-min)
COP at A5/W25	4.2 – 3.07
Heating Capacity A0/W25	0.80 – 3.99 kW (max-min)
COP at A0/W25	3.30 – 2.10
Heating Capacity A-5/W25	0.76 – 3.49 kW (max-min)
COP at A-5/W25	2.89 – 2.00

Note: Performance ratings shown as (Ambient Air Temperature / Water Temperature). Example: A15/W25 means 15°C air, 25°C water.

Electrical Specifications

Specification	Value
Power Supply	220-240V~/1Ph/50Hz
Rated Current	9.5 A
Minimum Fuse Rating	20 A
Recommended Circuit Breaker	32 A
RCD Protection	30 mA (mandatory)

Pool & Water Specifications

Specification	Value
Suitable Pool Volume*	30 – 55 m³
Water Connection	50 mm (slip fittings)
Nominal Flow Rate	3.2 m³/h
Operating Water Temp Range	9 – 40°C
Maximum Water Pressure Drop	4 kPa

*Based on properly insulated pool. Calculation: Min volume = 4x heating capacity (A15/W25), Max volume = 7x heating capacity (A15/W25).

System Components

Component	Specification
Compressor Brand	Mitsubishi Rotary
Refrigerant Type	R32 (Eco-friendly)
Refrigerant Charge	As per nameplate
Heat Exchanger	Twist-titanium tube in PVC housing
Fan Quantity	1 (horizontal double-side airflow)
Fan Speed Range	400 – 750 rpm (variable)
Fan Power Input	40 W
Control System	Full-colour touchscreen + WiFi module

Acoustic Performance

Distance	Noise Level
At 1 metre	36 – 46 dB(A)
At 10 metres	16.5 – 27 dB(A)

Comparison: 40 dB(A) = quiet library, 30 dB(A) = whisper, 20 dB(A) = rustling leaves

Physical Specifications

Specification	Value
Net Dimensions (L×W×H)	1000 × 430 × 622 mm
Cabinet Material	Aluminium (powder-coated black)
Cabinet Protection	Weather-resistant, rust-proof
Net Weight	See nameplate (approx. 62 kg)
Winter Cover	Included

Operating Conditions

Condition	Range
Ambient Temperature	-15°C to +43°C
Water Temperature	9°C to 40°C
Relative Humidity	0 – 95% (non-condensing)
Maximum Altitude	2000 m

📄 Downloads & Documentation

Everything you need for installation, operation, and maintenance:

📄 Installation & User Manual (opens in new tab)
Complete installation guide with step-by-step instructions, technical specifications, electrical wiring diagrams, plumbing requirements, operation instructions, maintenance procedures, and comprehensive fault code troubleshooting. Available in English, Dutch, German, French, Danish, and Swedish.

📄 WiFi Module & Controller Manual (opens in new tab)
Detailed guide for setting up WiFi connectivity, configuring the NorsupOne smartphone app (iOS & Android), remote control features, timer settings, and touchscreen operation. Includes QR codes for app download and complete network configuration steps.

📄 Technical Datasheet – All Silent-Pro Models (opens in new tab)
Comprehensive technical specifications comparing SP10, SP13, SP17, SP20, SP28, SP28T, and SP35T models. Includes detailed performance data, COP ratings at various ambient temperatures, dimensional drawings, and model selection guidance.

Functions & Features

✅ Automatic heating mode
✅ Cooling mode (for summer temperature control)
✅ Automatic defrost function
✅ Power / Smart / Silent operating modes
✅ Soft start system (prevents voltage spikes)
✅ Anti-freeze protection
✅ High/low pressure protection
✅ Water flow protection
✅ Compressor overload protection
✅ Timer function (on/off scheduling)
✅ WiFi connectivity (included)
✅ SmartGrid ready

Heat-Up Time Calculator ⏱

How long will it take to heat my pool?

Below are estimated heat-up times based on the Silent-Pro 10’s performance at different ambient temperatures. Actual times will vary based on pool insulation, cover usage, wind exposure, and starting water temperature.

Heat-Up Time Estimates (Initial Heating)

Pool Volume: 35m³ (example: 7m × 5m × 1m)

Ambient Temp	Temperature Rise	Estimated Time*
27°C	20°C → 28°C (8°C rise)	12-14 hours
15°C	20°C → 28°C (8°C rise)	18-22 hours
10°C	18°C → 26°C (8°C rise)	24-28 hours

Pool Volume: 45m³ (example: 9m × 5m × 1m)

Ambient Temp	Temperature Rise	Estimated Time*
27°C	20°C → 28°C (8°C rise)	15-18 hours
15°C	20°C → 28°C (8°C rise)	23-27 hours
10°C	18°C → 26°C (8°C rise)	30-36 hours

Pool Volume: 55m³ (example: 11m × 5m × 1m)

Ambient Temp	Temperature Rise	Estimated Time*
27°C	20°C → 28°C (8°C rise)	19-22 hours
15°C	20°C → 28°C (8°C rise)	28-34 hours
10°C	18°C → 26°C (8°C rise)	38-45 hours

Formula Used: Time (hours) = (Pool Volume m³ × Temperature Rise °C × 1.16) ÷ Average Heat Pump kW

⚠️ Important Disclaimers:

• Estimates assume properly insulated pools with covers
• Actual performance varies with humidity, wind, and pool heat loss
• Using a pool cover can reduce heat-up time by 30-50%
• Heat pumps maintain temperature more efficiently than initial heating
• For fastest heat-up, run heat pump continuously (24/7) until target reached

Maintenance Heat-Up (Daily Temperature Recovery)

Once your pool is at temperature, the Silent-Pro 10 efficiently maintains it:

Daily Heat Loss*	Recovery Time (27°C ambient)	Recovery Time (15°C ambient)
1°C drop	1.5 – 2 hours	2 – 3 hours
2°C drop	3 – 4 hours	4 – 6 hours
3°C drop	4.5 – 6 hours	6 – 9 hours

*Typical overnight heat loss with pool cover

Running Cost Comparison 💰

See how much you can save compared to traditional heating methods!

Annual Heating Cost Estimates**

Based on heating a 45m³ pool for 6 months (April-September), target temperature 28°C

Heating Method	Annual Energy Use	Estimated Annual Cost***
Electric Resistance Heater	~15,000 kWh	£4,500 – £6,000
Gas Boiler	~12,000 kWh gas equiv.	£1,800 – £2,400
NorSup Silent-Pro 10	~2,500 kWh	£750 – £1,000

💰 Annual Savings with Silent-Pro 10:

• vs. Electric Heater: £3,500 – £5,000 saved
• vs. Gas Boiler: £1,000 – £1,400 saved

Payback Period: Typically 2-4 years depending on usage and electricity rates

***Based on UK average electricity rate of £0.30-£0.40/kWh (2024-2025). Actual costs vary by tariff, usage, and local climate.

Cost Per Swim Session 🏊

Session Type	Energy Used	Cost Per Session
Maintain temp (pre-heated pool)	3-5 kWh	£0.90 – £2.00
Heat 2°C (morning warm-up)	8-10 kWh	£2.40 – £4.00
Full day heating (10 hours)	15-20 kWh	£4.50 – £8.00

💡 Money-Saving Tips:

1. Always use a pool cover – reduces heat loss by up to 70%
2. Heat during off-peak hours – if on time-of-use tariff
3. Set temperature 1-2°C lower – reduces running time significantly
4. Use Solar Cover – free passive heating during the day
5. Maintain water chemistry – dirty water is harder to heat

Installation Requirements 🔧

Space & Clearance

The Silent-Pro 10 requires adequate airflow for optimal performance:

Minimum Clearances:

• Front (air intake): 700 mm
• Top (air outlet): 1500 mm
• Sides: 300 mm each side
• Back: 500 mm

Placement Guidelines: ✅ DO:

• Install on level, solid concrete base
• Position near pool equipment (within 7.5m ideal)
• Ensure good drainage for condensate water
• Place in well-ventilated area with fresh air supply
• Protect from direct sunlight if possible (prolongs life)

❌ DON’T:

• Install in enclosed spaces without ventilation
• Block air intake or discharge vents
• Place near shrubs or obstacles
• Install where discharge air can recirculate
• Position near flammable gas sources

Electrical Requirements

⚠️ CRITICAL – Professional installation required by qualified electrician

Required:

• Dedicated 220-240V~/1Ph/50Hz supply circuit
• 32A circuit breaker (MCB)
• 30 mA RCD (residual current device) – mandatory
• All-pole isolation switch with 3mm contact separation
• Proper earthing/grounding to UK wiring standards
• Cable sized per nameplate specifications (minimum 2.5mm²)

Installation must comply with:

• IET Wiring Regulations (BS 7671)
• Local building regulations
• IP rated connections for outdoor installation

💡 Installation Tip: Consider installing a timer or smart plug for automated scheduling (separate from heat pump’s internal timer for redundancy).

Plumbing Requirements

Water Connections:

• 50mm slip-fit connections (included)
• Install after pool filter and pump
• Install before chlorinator or ozonator
• By-pass valve recommended for maintenance
• Use PVC or equivalent piping (no special materials needed)
• Ensure minimum flow rate: 3.2 m³/h
• Maximum distance from pool: 15m recommended (30m total pipe run)

Flow Switch:

• Included for water flow protection
• Prevents operation without adequate water flow
• Must be installed as per manual

Condensate Drain:

• 20mm drainage hose included
• Direct condensate water to suitable drain
• Can produce several litres per hour in humid conditions

What’s Included in the Box? 📦

✅ NorSup Silent-Pro 10 main unit
✅ WiFi module (pre-installed)
✅ Full-colour touchscreen controller (pre-installed)
✅ 50mm water connection fittings
✅ Condensate drain fitting & hose
✅ Winter protective cover
✅ Installation manual (multi-language)
✅ WiFi setup guide
✅ Technical datasheet
✅ Warranty registration card

Not Included (sold separately):

• PVC piping & fittings
• Electrical cable & protection devices
• Mounting base/plinth
• Optional remote controller

Frequently Asked Questions ❓

1. How efficient is the Silent-Pro 10 compared to traditional heaters?

The Silent-Pro 10 achieves a COP (Coefficient of Performance) of up to 16.1, meaning it produces 16 kW of heat for every 1 kW of electricity consumed. This makes it approximately 5-6 times more efficient than electric resistance heaters and 3-4 times more efficient than gas boilers. Real-world savings typically amount to £3,000-£5,000 annually compared to electric heaters.

2. Will it work during cold UK winters?

Absolutely! The Silent-Pro 10 operates down to -15°C ambient temperature. While heating capacity reduces in colder temperatures (this is normal for all heat pumps), it continues to work effectively. For example, at 10°C ambient, it still delivers 5.53 kW of heating. The automatic defrost function prevents ice build-up on the coils, ensuring reliable year-round operation.

3. How quiet is it really? Will it annoy my neighbours?

The Silent-Pro 10 is one of the quietest heat pumps available. At 10 metres distance (typical fence line), it operates at just 16.5-27 dB(A) – quieter than rustling leaves or a whisper. Even at 1 metre, it’s only 36-46 dB(A) (similar to a quiet library). The horizontal double-side airflow and low-speed fan ensure minimal noise pollution, making it ideal for residential areas with noise-sensitive neighbours.

4. Can I control it from my smartphone?

Yes! The Silent-Pro 10 comes with an integrated WiFi module and works with the free NorsupOne app (iOS & Android). You can remotely adjust temperature, switch operating modes, set schedules, monitor energy usage, and receive maintenance alerts – all from your smartphone. The unit also has a full-colour touchscreen for manual control.

5. What size pool is it suitable for?

The Silent-Pro 10 is designed for pools between 30-55 m³ (when properly insulated with a cover). For reference:

• 8m × 4m × 1.5m = 48m³ ✅
• 10m × 3.5m × 1.4m = 49m³ ✅
• 6m × 5m × 1.5m = 45m³ ✅

For larger pools or those without covers/insulation, consider the SP13 (40-70m³) or SP17 (50-85m³) models for better performance.

6. How long does it take to heat up my pool?

Heat-up time depends on pool volume, ambient temperature, and desired temperature rise. As a rough guide for a 45m³ pool:

• Initial heating (20°C → 28°C): 15-27 hours depending on ambient temp
• Daily maintenance (1-2°C recovery): 2-6 hours

Using a solar cover during heating can reduce times by 30-50%. Once at temperature, the inverter technology maintains it very efficiently.

7. What warranty is included?

The Silent-Pro 10 comes with an exceptional warranty:

• 5 years on the complete heat pump unit
• 10 years on the compressor
• 10 years on the heat exchanger

This industry-leading warranty reflects NorSup’s confidence in build quality and durability.

8. Is professional installation required?

Yes, absolutely. Installation must be performed by:

• A qualified electrician (for electrical connections)
• A competent pool engineer (for plumbing integration)
• Or an F-Gas certified installer (for refrigerant systems)

Improper installation can void warranty, create safety hazards, and reduce efficiency. The installation manual provides comprehensive guidance, but professional installation is strongly recommended and often required by local building regulations.

9. How much does it cost to run per hour?

At maximum capacity (9.5 kW output) using 1.39 kW input power:

• Cost per hour: £0.42 – £0.56 (at £0.30-£0.40/kWh)

However, thanks to inverter technology, the Silent-Pro 10 rarely runs at maximum power. In Smart mode for temperature maintenance, typical hourly costs are £0.15-£0.30, making it very affordable to operate.

10. Does it heat and cool?

Yes! The Silent-Pro 10 provides both heating and cooling functions:

• Heating mode for cooler months to reach comfortable swimming temperatures
• Cooling mode during hot summers to prevent water from becoming uncomfortably warm (35°C+)

This dual functionality ensures year-round perfect pool temperature.

11. What maintenance is required?

The Silent-Pro 10 requires minimal maintenance:

Monthly:

• Check water flow and filter cleanliness
• Inspect unit for debris around air intake

Seasonally:

• Clean fins of outdoor coil (if dusty/dirty)
• Check condensate drainage
• Inspect electrical connections (by electrician)

Annually:

• Professional service check recommended
• Refrigerant pressure check (F-Gas certified engineer)
• Full system inspection

The titanium heat exchanger is highly resistant to corrosion and requires no special chemical treatment.

12. Is it compatible with salt water pools?

Yes! The twist-titanium tube heat exchanger is specifically designed to resist corrosion from both chlorine and salt water. The PVC housing provides additional protection, making the Silent-Pro 10 perfect for salt chlorinator systems with salt levels up to 4,000 ppm.

Warranty & Support 🛡️

Industry-Leading Warranty Coverage

5-Year Complete Unit Warranty
Comprehensive coverage on all components, electronics, and workmanship

10-Year Compressor Warranty
Extended protection on the Mitsubishi compressor – the heart of the system

10-Year Heat Exchanger Warranty
Decade-long coverage on the titanium heat exchanger against corrosion and leaks

Terms & Conditions:

• Valid from date of purchase with proof of receipt
• Requires installation by qualified professional
• Annual service recommended (not mandatory for warranty)
• Covers parts and labour (year 1-2), parts only (year 3+)
• Registration within 30 days recommended for full benefits

Returns & Satisfaction Guarantee

Parts4Tubs offers a satisfaction guarantee on all heat pump purchases. Please review their returns policy for complete details.

Compare Silent-Pro Models 📊

Not sure if the SP10 is right for you? Here’s how it compares to other Silent-Pro models:

Model	Pool Volume	Heating (A15/W25)	Power Input	Noise (10m)	Price Position
SP10	30-55 m³	7.0 kW	1.48 kW	16.5 dB(A)	Entry
SP13	40-70 m³	9.1 kW	1.89 kW	19 dB(A)	Mid
SP17	50-85 m³	12.8 kW	2.66 kW	20 dB(A)	Mid-High
SP20	60-100 m³	14.7 kW	3.19 kW	21 dB(A)	High

💡 Selection Tip: If your pool is near the upper limit (50-55m³), consider the SP13 for better performance and faster heating. If you have excellent insulation and a solar cover, the SP10 will serve you well.

What Our Customers Say ⭐

Customer reviews and testimonials would be inserted here once available. Consider adding:

• Real user photos
• Video testimonials
• Installation case studies
• Before/after temperature graphs

Ready to Transform Your Pool Experience? 🌊

The NorSup Silent-Pro 10 represents the pinnacle of pool heating technology – combining whisper-quiet operation, exceptional efficiency, and intelligent control in a premium package. With proven reliability, industry-leading warranty coverage, and the ability to deliver comfortable swimming temperatures year-round, it’s the smart investment for pool owners who demand the best.

Order Today and Enjoy:

✅ Ultra-quiet operation that won’t disturb your peace
✅ Exceptional efficiency with COP up to 16.1
✅ Smart WiFi control from anywhere
✅ Year-round heating down to -15°C
✅ Premium Mitsubishi compressor & titanium heat exchanger
✅ 5+10 year warranty for complete peace of mind
✅ Free winter cover included
✅ Professional-grade engineering at a competitive price

Don’t let another season pass with an inefficient, noisy heater. Upgrade to the Silent-Pro 10 and experience the difference.